- What is Slots – Pharaoh’s Way?
Slots – Pharaoh’s Way is THE premium slot experience! Easy to understand, big wins and amazing bonuses! Gorgeous graphics, smooth animations, fantastic bonuses and atmospherical sounds guarantee a premium slot experience.
- Where can I play Slots – Pharaoh’s Way?
Slots – Pharaoh’s Way is available on Facebook, iOS and Android.
- Can I win real money?
No real money or any other real world goods and/or services can be won in this game!
This game uses virtual units called “Credits” (visualized by a coin) to play the game. You can purchase additional credit-packs for real money within the app. These credits bought or won cannot be changed back to real money and cashed out, transferred, redeemed or collected in any other way or changed back to any other real world goods and/or services. Once purchased or won, the credits can only be used to play this game.
- Is this app really free?
Yes. This app is free to play! Slots – Pharaoh’s Way uses a virtual currency called “credits” to play the slots. You can collect free credits every 4 hours. If you do not pick the credits up after 4 hours, the game will wait until you pick it up before the 4 hour countdown starts again. For people who like to wager really high/play faster there is the possibility to buy credits for real money.
- How can I switch the sound effects / voice / music on or off?
Click on the sound button in the upper right corner to modify the audio settings.
- I am having loading problems!
Please check your internet connection. If this isn’t solving your problem please get in touch with our customer support team via the contact form.
- The game seems stuck; the little dots on the map have not lit up to the next level.
When we add the next slot the dots to the next level will color up and you will receive your achieved bonuses automatically.
Purchase / Shop
- How do I buy credits in Slots – Pharaoh’s Way?
You can buy credits in the Slots – Pharaoh’s Way shop by either clicking on the link “Shop” at the top of the screen or by clicking on the “Buy” button besides the balance bar. There you can choose from different packages and by clicking on the button “Buy”, the Facebook payment process starts.
- Where can I view my recent purchases on Facebook?
Go to your Account Settings of your Facebook account and select “Payments” from the menu on the left side and click on “Purchase History”. For more information please look at https://www.facebook.com/help/?ref=pf
- What payment methods can I use to make a purchase?
We offer all payment methods that are accepted by Facebook. The accepted payment methods depend on the country you are playing Slots – Pharaoh’s Way. For more information please look at https://www.facebook.com/help/?ref=pf
- How do I update my payment information?
Settings to your payment information can only be made directly at your Facebook account. To change or add new payment methods please open the Facebook settings at the upper right corner and then the menu “Payment” on the left side. For more information please look at https://www.facebook.com/help/?ref=pf
- Why did I end up getting duplicate purchases?
Duplicate purchases are often the result of delays between the purchase and the transfer of credits. Therefore it may happen that users are starting the same payment process twice. If the paid credits are not transferred to your account immediately, please wait and check again after some minutes. If you have received a payment confirmation, but you have not received any credits please get in touch with our customer support team via the contact form.
- I’ve made a purchase, but not received any credits.
If you have received a payment confirmation, but you have not received any credits please get in touch with our customer support team via the contact form.
- I bought some credits in the sale, but the extra ones don’t show up!
Please send an email with your purchase receipt to email@example.com
- I’d like a refund as I bought credits and didn’t receive them!
Please wait a few minutes, and if you still haven’t received your credits, please contact our support team.
Account / Bonus
- I play Slots – Pharaoh’s Way on my mobile device; can I transfer my progress?
Slots – Pharaoh’s Way is designed to be played offline, and does not implement syncing functionality for this reason.
- I’ve reached the next slot, but can’t play it.
If the next slot says ‘Coming Soon’, please be patient. We’re already working on the next slot!
- I’ve lost all my progress and hearts in the treasure collection!
Please use the support form to get in touch with our support team.
- My level counter shows MAX, what does that mean?
Congratulations on achieving this! Your level will be adjusted to the diamonds you’ve already collected when we increase the MAX level in the future!
- When do I receive my free bonus?
Your free bonus is related to our countdown. You can see the countdown in the bottom bar of the app.
- How do I send a support request?
You can either use the support form or send an email to firstname.lastname@example.org
- I think I’ve found a bug!
Please send us a screenshot of the problem via email to email@example.com
- I’d like to send you a screenshot, how can I do this?
A “screenshot” is a snapshot of what’s on your computer’s screen. Press the “Print Screen” button on your keyboard. This will capture an image of your entire screen. Once you’ve made the screenshot, you will need to paste it to a painting program like Windows Paint in order to see it and save it. Select the file and send it via e-mail to firstname.lastname@example.org